Minnesota Department of Transportation

511 Travel Info

Neutral Issue Resolution

MnDOT Ombudsman

What is an Ombudsman?

An Ombudsman (om-budz-muhn) is a neutral, informal and independent resource in place to help the public and MnDOT resolve issues that they have been unable to resolve through normal procedures. Read more about the process.

How can they help me?

The Ombudsman Program serves both the public and MnDOT by helping to ensure both sides get heard and creative problem solving takes place.

When to contact the Ombudsman

Contacting the Ombudsman’s Office should only occur if a party has already worked with the appropriate MnDOT office or district to address their concerns. If the party has not worked with a MnDOT office or district, please submit questions or comments to MnDOT Customer Relations to have concerns directed to the appropriate office or district.


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